Success Stories
Encouraging the American Dream.
Just a couple years ago Accessory Arena’s founder, Tong Li, after replacing his cell phone case for the third time in six months, decided to market durable, stylish, AND cheap cell phone accessories on the internet. His company sells a variety of cell phone cases ranging from handy kickstand cases to convenient phone cases with belt clips. When he founded the company, he had a small number of sales and an even smaller selection. Today, Accessory Arena has an amazing selection- over 50,000 products for sale on EBay & Amazon with its very own website in development – and has sold over one hundred thousand items. He expanded from working by himself in his garage to having his own office and warehouse with 6 employees.
“JPack honestly helped me climb to where I am today. I remember I was purchasing my supplies off the Internet and I would receive regular complaints of damaged accessories; these accidents caused me so much time, money, and most of the negative feedbacks that I have today. After a friend of mine referred me to JPack, I never looked back. At first, I was hesitant to purchase from JPack simply because they (at the time) had no website displaying their products and I definitely was not sure about their product quality given the quotation they had provided me. After I made them my supplier, I was amazed. My shipment breakage plummeted to almost none. Today, I have beautiful feedback numbers (99.5% positive on EBay and 4.7 stars on Amazon).
Now onto the services. JPack provided me which stellar services for the past couple years. Now for a regular person like me, knowing which specific product would protect my shipment best was honestly confusing. The ladies here at JPack always helped me determine which product and what sizes to purchase. What I found even more valuable was JPack’s shipping and will calling convenience. Back when I first founded Accessory Arena, I was oftentimes so busy working long hours to remember to purchase any mailers. Fortunately, with JPack I could simply drop by and pick up my mailers the VERY SAME DAY. No more waiting, no more garbage supplies, and no more having to deal with the complaints of unsatisfied customers. Today, the JPack convenience continues with them delivering my orders directly to my warehouse.”
– Tong Li, founder, Accessory Arena
Constantly Meeting and Exceeding Expectations
Peter has been our treasured customer and friend for countless years. We first connected through his purchasing position at PC Channel, a multimillion-dollar technology firm with locations all across the world. Eventually he would pursue a higher position in a corporate firm, Hanspree. Hanspree is a technology company, primarily involved in the research and production of monitors, notebook displays, tablets and televisions.
Being a company that has gone public with thousands of employees, and millions of transactions, they demanded quality products at high volume. Peter valued JPack from his experiences at PC Channel and kept the business relationship going strong into his new position at Hanspree. JPack has been providing Hanspree protective packaging solutions for many years and continues this relationship built on the satisfaction that their expensive shipments remain in perfect condition.
“Changing suppliers or services and venturing into the unknown is always a difficult risk to take. Countless questions form in our minds. Their prices are low, but are their products of high quality? What if I make the change and somehow it becomes a disaster? Should I put my reputation on the line? JPack has been one of the most outstanding companies I have worked with in my entire career. Their products are of top-of-the-line quality and their employees and services will absolutely blow you away. Don’t be discouraged to work with them because they aren’t exactly a major player in the industry.
Working with smaller businesses has its perks and JPack has been constantly meeting and exceeding my expectations. They are attentive, flexible, and they responded to my demands and requests in record time. From experience, they also have the capacity to meet enormous orders and provide the most competitive prices with low lead-time. That is the reason why I maintain this relationship regardless of which company I am working at. So regarding those questions that may force you to have second thoughts about using JPack, make the switch- you and your boss will appreciate that you did.“
– Peter Chu, Shipping Manager, Hanspree USA